On average, there are 195 callers in the call center, either on hold or talking to a service representative.
To determine the average number of callers in the call center, consider the number of callers on hold and the number of callers talking to a service representative.
Given information:
- Average number of calls received per minute: 30
- Average time a caller spends on hold: 2 minutes
- Average time a caller spends talking to a service representative: 4.5 minutes
To calculate the average number of callers in the call center, use Little's Law, which states:
Average number of customers in a system = Average arrival rate × Average time spent in the system
In this case, the system includes both callers on hold and callers talking to a service representative.
Average number of callers on hold = Average arrival rate × Average time spent on hold
Average number of callers talking to a service representative = Average arrival rate × Average time spent talking to a service representative
Average number of callers in the call center = Average number of callers on hold + Average number of callers talking to a service representative
Let's calculate each part:
Average number of callers on hold = 30 calls/minute × 2 minutes = 60 callers
Average number of callers talking to a service representative = 30 calls/minute × 4.5 minutes = 135 callers
Average number of callers in the call center = 60 callers + 135 callers = 195 callers
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The impact of Furman v. Georgia (1972) was that states had to
promise to use the death penalty only with approval from the Supreme Court.
throw out the old Miranda warning and write a new one.
agree to throw out all state laws regarding crime and impose national standards.
create clear standards to be applied fairly before imposing the death penalty.
Answer: D.create clear standards to be applied fairly before imposing the death penalty.
Explanation: The answer it's right there
The impact of Furman v. Georgia (1972) was that states had to
create clear standards to be applied fairly before imposing the death penalty.The Furman v. Georgia caseThis was a case that had to do with the cruel and the unusual way that people faced in the death penalty.
The case ruled that the death penalty was unconstitutional if it was applied in a discriminatory way.
It ruled that the eight amendment was being violated if used in this way.
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Explain what the difference between initiative and integrity
Some differences between the given terms "Initiative" and "Integrity" are given below.
Initiative: Business initiatives are intended to build a stronger corporate culture, industry, management framework as well as neighborhood to enhance profitability for companies as well.Integrity: Integrity means that every aspect of the individual remains united as well as undivided, so that individuals who lack integrity might be genuine under certain areas but unfair in another's.
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The chart shows a sample paycheck stub.
A 2-column table has 6 rows. The first column has entries Salary, Federal income tax, social security tax, medicare tax, state income tax, and net pay. The second column has entries 1106.45, 122.67, 68.60, 16.04, 10.33, and 888.81.
The chart shows that federal and state taxes are
added to employee pay.
withheld from employee pay.
refunded in employee pay.
filed through employee pay.
Answer:
withheld from employee pay.
Explanation:
The term withheld means that the employer deducts the taxes from the employee's pay when processing the payroll. By withholding, the money meant for taxes will not get to the employees' accounts.
The employee's gross pay is $1,106. 45. the next pay is $888.41. the employer must have made some deductions that have reduced the net pay to $888.41. These deductions are the tax amounts that have been withheld by the employer.
What is the advantage of using a job scout? personal finance
Caroline buy 2 oda and 4 tea for £7. Olivia buy 1 oda and 5 tea for £7. 25. Work out the cot of one oda and one tea
The cost of one oda and one tea is £2.50. This is calculated by dividing the total cost of the two orders (£14) by the total number of items purchased (12).
What is purchased?Purchasing is the process of acquiring goods or services in exchange for money. It involves selecting a product or service, making payment arrangements, and taking possession or delivery of the purchased item. Purchasing is a necessary part of running a business, as it involves the acquisition of essential materials and services. Purchasing can also be done for personal reasons, such as when buying a car or a home. In both cases, the buyer must evaluate the item being purchased and make an informed decision.
This works out to be £1.17 per item. Since there are two types of items (oda and tea) and they are sold at the same price, the cost of one oda and one tea is £2.50 (2 x £1.17).
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Whose permission do you need to write or arrange pieces that are Traditional or in the Public Domain? I said copyright owner but my teacher says I’m wrong
Answer:
Explanation:
She's right, but you have a nice thought. It is always a good idea to try to give credit where credit is due.
Public Domain refers to written material that no one has a lien on. No one owns the copywrite. No one holds any claim on the material at all. So there is no need to try and get permission because no one is listed to get the permission from.
If you have a cell phone that does just about everything but make coffee in the morning, you can download an app called free books. Some are very good. They are all in public domain.
A Bakery stocks daily five gourmet fancy fruit-topped cakes. All the cakes that are not sold during the day are thrown away, and the bakery restocks the next day with new cakes, bringing the in-stock level up to five at the beginning of each day. If daily demand is greater than the five cakes in stock the bakery loses sales. The special cake sells for $32 and costs the store $10. The probability distribution of daily demand for the cake is as shown below daily demand - 0, 1,2,3,4,5,6,7 Px - 0.01, 0.02, 0.04, 0.06, 0.20, 0.60, 0.05, 0.02
Answer:
The answer is "$1.98".
Explanation:
calculating the profit per cake \(= \$32 -\$10 =\$22\)
\(\text{if demand}=6 , \ lose =\$22 \\\\\text{if demand}= 7,\ lose = \$44\\\)
Calculating E(profit lost):
\(=\$22 \times 0.05+ \$44 \times 0.02\\\\ =\$ 1.1+\$ 8.8\\\\=\$ 1.98\)
A characteristic of a sound sales force expense plan is that it:
A. Is designed so that the reps neither profit nor lose under the plan.
B. Does not hamper the performance of selling activities.
C. Is simple and economical to administer.
D. Does All of these.
E. Accomplishes only two of A-B-C.
A characteristic of a sound sales force expense plan is that it Does All of these.
According to physics, sound is essentially a vibration that moves through a solid, liquid, or gas transmission medium, such as a sound wave. These waves are received as sound, and the brain interprets them as sound from a physiological and psychological standpoint.
Humans can only experience auditory experiences from sound waves with frequencies between 20 Hz and 20 kHz, or the range of audio frequencies. Humans cannot hear sound waves with frequencies higher than 20 kHz, which are known as ultrasound. Sound frequencies below 20 Hz are referred to as infrasound. Different types of animals have varying hearing ranges.
Hence the correct option is D
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in about 100 words explain who owns, controls and is responsible for any debt, in a sloe proprietorship and in a partnership.
Legally, sole proprietors bear unlimited responsibility for all business debts. Their assets, both personal and business, are at risk.
Who is the sole proprietor of a business?A sole proprietor is a person who owns an unincorporated business on their own. However, if you treat a domestic limited liability company (LLC) as a corporation, you will not be treated as a sole proprietor even if you are the LLC's sole member.
The term "limitless obligation" refers to the full legal liability that business partners and entrepreneurs anticipate for all business obligations. This chance isn't covered, and responsibilities can be paid through the seizure and proposition of owners' own special assets, which isn't equivalent to the renowned confined liability business structure.
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why was bank of america industry successful at one point
Answer:
Bank of America (NYSE:BAC) has had its fair share of missteps over the past decade, but it's also had successes. Topping the list for the latter is the progress it's made in mobile banking, which has enabled the bank to slash operating expenses in its consumer banking segment.
You can get a sense for Bank of America's success in this regard by looking at the number of people who use its mobile application. In the most recent quarter, the bank boasted 19.6 million active mobile users. That's five times the number it had in 2009. To put this in perspective, Bank of America has 60 million total clients within 45 million households.
The impact on Bank of America's transaction mix has been dramatic. Mobile check deposits are up by a factor of 10 since 2012, and now account for 16% of all deposit transactions at the North Carolina-based bank. If you also factor in ATM transactions, two-thirds of Bank of America's deposit transactions are now automated. That compares to only 35% in 2009.
Explanation:
What are the additional costs you pay each year in order to borrow money in loans? This includes both interest and fees.
A: Annual Percentage rate (ARP)
B: Variable Interest
C: Origination Fees
d: Fixed interest
The annual percentage rate is the additional cost that you pay monthly in order to borrow money in loans.
What is the annual percentage rate?This rate is also expressed as the interest rate. It is the amount that one is charged for the money that they borrowed.
This amount is the actual cost of the loan that they got which is expressed in percentages.
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Contribution margin is first used to cover expenses. Once the break-even point has been reached, contribution margin becomes:.
It should be noted that the contribution margin is first used to cover fixed expenses.
What is contribution margin?
The contribution margin simply shows you the aggregate amount of revenue that is available after variable costs to cover fixed expenses.
Contribution margin is first used to cover fixed expenses. Once the break-even point has been reached, the contribution margin becomes profit.
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An action item list refers to an aid to implement a marketing plan that consists of four columns, including which of these?
Answer:
action plan
power point
In deciding whether to start their business, the founders of Netflix needed to determine if there were enough people interested in renting their DVDs through the Internet to make their investment worth the time and effort. They needed to determine the ________ of the venture. a.expediency
b.feasibility
c.practicality
d.viability
As the founders needed to determine if there were enough people interested in renting their DVDs through the Internet to make their investment worth the time and effort. They needed to determine the feasibility of the venture.
What does a venture feasibility means?Venture feasibility refers to the assessment of the viability and potential success of a new business or project before investing time and resources into it. It involves analyzing various factors, such as market demand, competition, financial projections, available resources, legal and regulatory requirements, and potential risks and challenges.
The purpose of venture feasibility is to determine whether a proposed business idea is worth pursuing and whether it has the potential to achieve its goals and objectives. A thorough feasibility analysis can help entrepreneurs and investors make informed decisions and avoid costly mistakes.
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The bond resolution is the contract between the? a issuer and bondholder b bond counsel and issuer c bond counsel and bondholder d issuer and municipal securities rulemaking board
The bond resolution is the contract between the A. Issuer and Bondholder
Who is the Issuer?The bond issuer is the borrower, while the bondholder or purchaser is the lender. At the maturity of the bond, bond issuers repay the bondholder the principal value. There are many types of bond issuers: Firms, Governments.Who is Bondholder?A bondholder is an investor or the owner of debt securities that are typically issued by corporations and governments. Bondholders are essentially lending money to the bond issuers. In return, bond investors receive their principal initial investment back when the bonds mature.Bondholders are those who own bonds issued by a firm, as opposed to shareholders, who own stock in a company. Although there is a chance to profit from both ventures, there are also hazards involved. In essence, when you buy a company's stock, you're getting a portion of the business.
A bond issuer technically borrows the money, while the bondholder technically lends it. Bond holders get periodic interest payments from the bond issuer (which may be paid annually or semi-annually) up until the bond's maturity, at which point the issuer repays the bondholder with the principle borrowed.
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in the united staets which of the following terms best represents the selling side of the resource market in the circular flow model
In the United States, households are the best that represents the selling side of the resource market in the circular flow model. Therefore, option A is correct.
The movement of money in society is illustrated using a circular flow model. In the economy, money moves back and forth from producers to workers and vice versa. This keeps repeating in an infinite circle. The model is constructed in this manner, but actual cash flows are more intricate. To more accurately represent the complex modern economies, economists have included more variables. These elements make up a country's national income or gross domestic product (GDP). The cyclic flow of income model is another name for the model because of this. Governments and central banks can modify the monetary and fiscal policy to enhance an economy by analyzing the circular flow model and its present impact on GDP.
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Complete question:
In the United States which of the following terms best represents the selling side of the resource market in the circular flow model:
A. Households
B. Firms
C. Factor markets
D. Good and services markets
Which of the following describes a conflict which happens between a supervisor and a subordinate?
O Intrapersonal conflict
Group conflict
O Intergroup conflict
O Interpersonal conflict
A conflict between a supervisor and a subordinate can be described as Interpersonal conflict.
What is interpersonal conflict?Interpersonal conflict refers to conflict whereby there are at least two people involved. This means that interpersonal conflict refer to issues that a person has with another person, or group of people.
When there is a conflict between a supervisor and a subordinate, these are two different people which means that it is therefore an interpersonal conflict. Intrapersonal conflict on the other hand, refers to when a person has a conflict within themselves about how they should take certain decisions.
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if the sec does not agree with a standard issued by the private sector, it can
The Securities and Exchange Commission (SEC) is the agency charged with regulating securities transactions in the United States. While the SEC must comply with all laws and regulations that exist, it also has the authority to create its own regulations and standards.
This means that the SEC can choose to disapprove of a private sector standard if it believes that the standard does not meet the SEC's regulatory requirements. In such cases, the SEC may issue its own standard or regulation or require that the private sector standard be amended to meet the SEC's requirements. This allows the SEC to ensure that all securities transactions are conducted in an ethical and responsible manner while protecting investors from fraud and other financial risks.
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What is the first step that needs to be performed when configuring in-place records management in SharePoint
The first step in configuring in-place records management in SharePoint is to enable the Records Management feature at the site collection level.
To do this, you need to have the necessary permissions as a site collection administrator or a member of the SharePoint Farm Administrators group. Once you have the required access, go to the site collection's settings and navigate to "Site Collection Features." Locate the "In-Place Records Management" feature and activate it. The first step in configuring in-place records management in SharePoint is to enable the "In-Place Records Management" feature at the site collection level. This involves accessing the site collection settings, navigating to "Site Collection Features," and activating the feature.
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1 point
Wal-Mart relies on the thousands of miles or roads and their massive
trucks in order to ship their goods all over the country. Which factor of
production are roads and trucks considered?
Capital
Human / Labor
Natural / Land
Entrepreneur
Imagine that you are a manager and your boss has asked you to improve the organizational design of your company to make it more customer- centric. The following table lists five examples of actions you could take to create an organization that is more responsive to customers. Match each action to the principle it represents by typing the letter of the action in the answer box next to the corresponding principle.Action:A. ou create a cross-functional group to bring together information from all parts of the company so that what the company is doing can be compared with what clients want. B. In the past, you have held staff meetings once week. Now you set aside one staff meeting a month to gather information from outside the organization. You invite customers, suppliers, collaborators, and even competitors to come to this staff meeting and talk about the latest trends in the industry. C. You started monthly 2-hour training sessions that cover everything from how to create a basic program in Python to how to move boxes safely. You invite every employee in the company to participate in every training session to make sure that all of your employees gain the skills they need.D. You give employees rewards for creating new products that are hits with customers. Last year, you awarded $10,000 each to two employees who designed the company's best- selling product of the year.E. Until now, customer service representatives have had to get two levels of management approval before issuing a refund to an unhappy customer. You decide that their direct supervisor can approve refunds as long as certain guidelines are followed.PrincipleCoordinationCooperationCapability developmentCloutConnection
The following table lists five examples of actions you could take to create an organization that is more responsive to customers.
A. Coordination: Creating a cross-functional group to bring together information from all parts of the company so that what the company is doing can be compared with what clients want is an example of coordination. By coordinating information from all parts of the company, you can ensure that the company is responsive to customer needs and wants.
B. Connection: Setting aside one staff meeting a month to gather information from outside the organization is an example of connection. By inviting customers, suppliers, collaborators, and even competitors to come to this staff meeting and talk about the latest trends in the industry, you can stay connected to the outside world and ensure that your company is responsive to customer needs.
C. Capability development: Starting monthly 2-hour training sessions that cover everything from how to create a basic program in Python to how to move boxes safely is an example of capability development. By inviting every employee in the company to participate in every training session, you can ensure that all of your employees gain the skills they need to be responsive to customer needs.
D. Clout: Giving employees rewards for creating new products that are hits with customers is an example of clout. By rewarding employees for their contributions, you can encourage them to continue to develop products that are responsive to customer needs.
E. Cooperation: Allowing customer service representatives to get approval for refunds from their direct supervisor instead of having to get two levels of management approval is an example of cooperation.
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customer service skills challenge card #2 Cryptogram
someone help please!!!
There are different kinds of customer service skills and this is one that helps them to carry out a lot of their duties.
What is Customer service skills?The top five qualities and abilities for successful customer service have been put together in the acronym PLACE. Positive, receptive, flexible, calm, and empathic.
Therefore, one can say that Customer centricity, as well as corporate culture, customer experience, and that of customer data, customer journey, consumer experience, and consumer expectation are said to be seven C's of customer relationship management.
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suppose that the company had sales of $2,751,332 and net income of $86,432 for the year ending december 31, 2022. calculate the dupont identity.
The DuPont Identity is 0.0477.
Suppose that the company had sales of $2,751,332 and net income of $86,432 for the year ending December 31, 2022. Calculate the DuPont Identity.
The DuPont Identity is a method of breaking down Return on Equity (ROE) into its component parts, allowing analysts to evaluate the sources of the company's profitability.
The formula for the DuPont identity is as follows:ROE = (Net Income/Sales) x (Sales/Total Assets) x (Total Assets/Shareholders' Equity)
ROE is calculated by dividing Net Income by Sales.ROE = Net Income / SalesROE = $86,432 / $2,751,332ROE = 0.0314
The formula for the DuPont identity is:ROE = Net Income / Sales x Sales / Total Assets x Total Assets / Shareholders' Equity ROE = Net Income / Shareholders'
Equity / Total Assets x Total Assets / SalesROE = (Net Income / Sales) x (Total Assets / Shareholders' Equity)ROE = Profit Margin x Asset Turnover x Financial Leverage
We can then substitute the values for Profit Margin, Asset Turnover, and Financial Leverage:ROE = (Net Income / Sales) x (Sales / Total Assets) x (Total Assets / Shareholders' Equity)ROE = 0.0314 x 1.05 x 1.36ROE = 0.0477 The DuPont Identity is 0.0477.
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Jia is considering whether to go out to dinner at a restaurant with her friend. The meal is expected to cost $40, jia typically leaves a 20% tip, and an uber will cost $5 each way. Jia values the restaurant meal at $25. Jia enjoys her friend’s company and is willing to pay $30 just to spend an evening with her. If jia does not go out to the restaurant, she will eat at home, using groceries that cost her $8.
Required:
a. Calculate jays cost associated with going out to dinner with her friend.
b. Calculate jays benefits associated with going out to dinner with her friend.
Jia cost & benefit associated with going out to dinner is $58 and $63 respectively.
Basically, the calculation is about getting the amount that Jia spent and benefit during the dinner with her friend.
Calculation of Jia's cost
The cost includes expected cost of $40 for meal, $8 for tip (20%*$40) and $10 for Uber transport (To and fro)
= $40 + $8 + $10
= $58
In conclusion, Jay's cost associated with going out to dinner with her friend is $58.
Calculation of Jia's benefit
The benefit of the dinner includes $25 for meal valuation, amount of spending an evening with her ($30) and the $8 that she will spend if he doesn't go for dinner
= $25 + $30 + $8
= $63
In conclusion, Jay's benefit associated with going out to dinner with her friend is $63.
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Someone copied a library video and sold the copies to friends. This is an
example of ____.
A. embezzlement
B. intellectual property theft
C. cybercrime
D. shoplifting
its be fasho cause i learned about it
Someone copied a library video and sold the copies to friends. This is an example of intellectual property theft. Hence, option B is correct.
What is intellectual property theft?Intellectual property theft occurs when a person or organization has their invention, creative expression, or idea taken from them. When someone commits IP theft, they can also be stealing trade secrets, copyrights, trademarks, or patents. Names, logos, insignia, inventions, client lists, and more fall under this category.
Manufacturing, selling, or distributing fake or stolen commodities, such as trademarks, industrial designs, literary works, or creative works, for financial benefit is considered an intellectual property crime.
Loss of client confidence. A reputational hit. reduction in revenue and expansion of the company. loss of advantage in the marketplace.
Thus, option B is correct.
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Which statement best describes appreciation in a home?
A. Appreciation is guaranteed.
B. Appreciation is the amount of taxes you pay on your home.
C. Appreciation is an increase in value of your home over time.
D. Appreciation occurs at a fixed percentage rate.
Thank you!
Answer:
C. Appreciation is an increase in value of your home over time.
Yusuf Company is considering replacing equipment which originally cost $300,000. New equipment costs $500,000 and the old equipment can be sold for $200,000. What is the sunk cost in this situation? A) $200,000 B) $300,000 C) $400,000 D) $500.000
The sunk cost in this situation is B)$300,000, which represents the original cost of the old equipment.
This cost is irrelevant to the decision of whether to replace the equipment or not, as it has already been incurred and cannot be recovered. The cost of the new equipment and the proceeds from selling the old equipment are relevant to the decision, but the sunk cost is not.A sunk cost is money that has already been spent and cannot be recovered. In business, the axiom that one has to "spend money to make money" is reflected in the phenomenon of the sunk cost. A sunk cost differs from future costs that a business may face, such as decisions about inventory purchase costs or product pricing. Sunk costs are excluded from future business decisions because they will remain the same regardless of the outcome of a decision.
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Does the state of the US economy have an effect on local businesses started by entrepreneurs? Please explain your answer.
The state of the United States' economy has an effect on local businesses that are started by entrepreneurs as it determines the amount of sales that the local business would make.
How does the U.S. economy affect local businesses?The state of the U.S. economy determines the income level of the average person in America. If the economy is doing well, then people generally have more income than if the economy is performing poorly.
When the economy is doing well and people have more income, they will be able to buy more goods and services from businesses including the local businesses established by entrepreneurs. If the reverse is the case, then local businesses would generally suffer when the economy is bad and people have less income.
There are also local businesses that see their income increase when the economy is doing poorly for instance, financial planners and health care.
In conclusion, local businesses started by entrepreneurs get affected by the state of the U.S. economy.
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define ecommerce in business with example
Answer:
See below
Explanation:
eCommerce refers to business transactions conducted via internment. eCommerce is the short form of electronic commerce. It is the selling and buying of products and services through the internet platform. eCommerce includes other commercial transactions conducted online such as online/internet banking, online money transfers, online auctions, ticketing, and payments.
An example of eCommerce is the online retail stores where shoppers pick and select merchandise on the retail store's website and pay online. The retail store then organizes for the items to be delivered to the customer's premises.
In your own words, explain why we pay taxes.
Answer: To help support public schools and the economy.
Explanation: