_____ should begin immediately after a service upset occurs and when the customer is visibly upset.

Answers

Answer 1

Conflict resolution and customer service recovery should begin immediately after a service upset occurs and when the customer is visibly upset.

When a service upset occurs and the customer is visibly upset, it is crucial to take immediate action to resolve the conflict and regain customer satisfaction.


1. Act promptly: Address the issue as soon as it arises to demonstrate your commitment to customer satisfaction.
2. Listen actively: Allow the customer to express their concerns and frustrations without interruption.
3. Show empathy: Express understanding and genuine concern for the customer's feelings.
4. Apologize sincerely: Offer a genuine apology for any inconvenience caused, regardless of whether the issue was directly your fault or not.
5. Find a solution: Work with the customer to find a mutually acceptable resolution, such as a refund, replacement, or additional support.
6. Follow up: After the issue has been resolved, follow up with the customer to ensure their satisfaction and to regain their trust.
By following these steps, you can effectively handle service upsets and maintain positive customer relationships.

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Related Questions

Legislation defining the mission of the Federal Reserve​ states: "The Board of Governors of the Federal Reserve System and the Federal Open Market Committee shall maintain​ long-run growth of the monetary and credit aggregates commensurate with the​ economy's long-run potential to increase​ production, so as to promote effectively the goals of maximum​ employment, stable​ prices, and moderate​ long-term interest​ rates." This is an example of​ a:

Answers

Answer:

Dual mandate.

Explanation:

A state legislature refers to the legislative body of each states of the federal government and are saddled with the responsibility of making or enacting laws. Thus, the state legislatures is one of the body of governance that has the power or authority to ratify (approve, confirm or give consent) a proposed amendment to the Constitution by getting three-quarter of the states to vote in support.

All states have a bicameral legislature which typically comprises of the upper chamber (Senate) and the lower chamber (House of Representatives).

Dual mandate can be defined as the functions or responsibilities that are accorded to a governmental institution by the legislature.

What are self-service BI tools?
Business intelligence tools that do not require any particular BLANK
expertise are called self-service tools.

Answers

Answer:

Technical

Explanation:

100% on test

What is a tax return?

A. A form sent to the IRS which reports on your annual income and deductions.

B. The amount of money you make after paying taxes

C. The amount of money returned to you after you pay your taxes

D. The amount of money your employer pays in taxes

Answers

C is the answer!!! Sorry if I’m wrong
B. if im sure i learned about this before

why does the tax concept of income more closely resemble the accounting concept of income than the economic concept?

Answers

The tax concept of income more closely resembles the accounting concept of income because both focus on measuring and reporting income for specific purposes.

What is income in the concept of accounting?

Accounting income is primarily concerned with accurately measuring and presenting financial information for decision making, financial reporting  and compliance purposes. it follows specific rules and guidelines to determine revenue and expenses, and these calculations are reflected in financial statements.

Taxable income  on the other hand  is determined for the purpose of calculating taxes owed to the government. Tax laws and regulations dictate how income is defined and what deductions, exemptions, and credits can be applied to arrive at taxable income. The aim is to determine the amount of income subject to taxation and apply the appropriate tax rates.

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Type a paragraph explaining how you have shown initiative in the past. Use proper grammar, spelling, and punctuation.

Answers

Answer: Your previous place of work or employment. A specific instance where you showed initiative. How your initiative impacted yourself or the company.

Explanation:

indicate whether each of the following people is frictionally unemployed, structurally unemployed, seasonally unemployed, cyclically unemployed or not officially unemployed. a woman who quits her job an a firm's accounting department to find work with better pay/benefits.

Answers

Based on the information given, the woman who quit her job in the firm's accounting department to find work with better pay/benefits is likely to be considered frictionally unemployed. Frictional unemployment refers to the temporary unemployment that occurs when workers leave their current job to look for new and better opportunities that are more suited to their skills, preferences, and needs. This type of unemployment is usually short-lived and considered voluntary since the worker is choosing to leave their job voluntarily.

The woman's decision to leave her current job in search of better pay and benefits is a common scenario in the modern workplace. With the availability of online job boards and recruitment sites, it is easier than ever for individuals to explore new job opportunities and find positions that better align with their career goals and aspirations. The woman's decision to quit her job in search of better pay and benefits is an example of frictional unemployment because she is not unemployed due to economic circumstances or job market conditions, but rather by her own choice to pursue better career prospects.

In summary, the woman who quits her job in the firm's accounting department to find work with better pay/benefits is most likely experiencing frictional unemployment. This type of unemployment is common in today's dynamic job market, where individuals are constantly seeking new and better opportunities to advance their careers and improve their standard of living.

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The physical elements of a computer system are called the hardware

Answers

im not sure if this is a question or just a fact

fid the higest common factor of
21a²b and 49ab² ​

Answers

Answer:

7ab

Explanation:

21a²b = 7ab * 3b

49ab² = 7ab * 7b

What is the least amount of money a student should receive when doing work
study?
о A. $6 an hour
о B. Federal minimum wage
OC. State minimum wage
D. $7 an hour
SUBMIT

Answers

The correct answer is B. Federal minimum wage. The Federal Work-Study program requires that students be paid at least the federal minimum wage, which is currently $7.25 per hour.

Some states have a higher minimum wage rate, so if the state's minimum wage is higher than the federal minimum wage, then the student would need to be paid at the higher state rate.

When there are conflicting minimum wage rates, employers are required to pay the higher rate. It is important to note that some types of workers, such as tipped employees and workers with disabilities, may have a different minimum wage rate under certain circumstances.

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Contact a few information systems professionals and ask them what types of operating systems they use in their organizations. (Alternatively, you may browse through articles in business periodicals for the same information.) Fill in the table with information about the operating systems used in four different organizations. Also, give reasons for each company’s choice of operating systems.

Answers

An operating system (OS) is indeed the mechanism that manages all those other application components in a computer after being installed into the system first by a boot program.

What is an Operating System?

An operating system consists of system software that regulates the hardware, software, and resources of a computer.

A group of software applications that coordinate the activities of computer systems is referred to as an "operating system." It serves as a link at the point where humans and machines interact.

Essential features for controlling devices linked to a computer are provided by operating systems. These processes include managing storage devices, processing inlet, and outlet requests, and allocating memory. A keyboard, mouse, printer, or whatever other connected device could be this one.

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What can be a benefit of using interviews to select employees to hire?
A. Insights from employees' examples
B. Accurate prediction of honesty
C. Good measurement of intelligence
D. Errors from employee bias

Answers

Answer:

B. Accurate prediction of honesty

Explanation:

Interviews are one of the most effective tools that human resource managers use to  determine if a candidate is a match or not for a specific job. Flexibility is the key word here.  That allows both the candidate and the interviewer, the possibility of understanding what are  the skills needed for a certain job and if the candidate possesses them. When someone  answers a test, you can tell if the candidate knows about the subject or not, but when he/she is interviewed, you can ask for more detail and examples that help clarify the candidate's  ideas, expectations and capabilities.  E.g. a candidate states that he/she knows how to use WordPress very well, and the interviewer can ask him/her about specific tasks to verify if that is true.

Answer:

A. Insights from employees’ examples

Explanation:

Just took the quiz.

Economics Grade 12 QUESTION 3: 3.1 Assume that the South African government have requested you to do a CBA with regard to the two projects. Conduct a research about the two pictures below and answer the questions that follow. PROJECT 1: COSTS AND BENEFIT ANALYSIS PROJECT 2 NW Project QP //2023 (2 × 1) (2) (2 x 1) (2) 3.1.1 Identify the TWO projects needed by the South African citizens. 3.1.2 List any TWO private costs that will be incurred in project 2. 3.1.3 Why should the government apply the cost benefit analysis for big projects? 3.1.4 Examine the external benefits of Project 1 illustrated above? (8) (8) [20] GRAND TOTAL: 50​

Answers

The government should apply cost-benefit analysis for big projects because it provides a systematic and objective framework for evaluating the potential advantages and disadvantages of undertaking a particular project.

For big projects and government initiatives, cost-benefit analysis facilitates effective resource allocation, improves openness and accountability, encourages unbiased decision-making, evaluates risks, and prioritizes initiatives that will have the greatest positive societal impact. It is a helpful tool for the government to employ when making decisions and maximizing the use of resources for the good of society.

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4. Determine the importance of environment conservation from the business viewpoint​

Answers

Answer:

Economic expansion is not what is causing the climate crisis; rather, the lack of effective public policy meant to lower greenhouse gas emissions is to blame. As long as regulations are in place to limit the environmental effects of the goods and services we produce and use, there is no conflict between capitalism and environmental protection. With those regulations in place, consideration for environmental sustainability can and will be factored into every decision made by the private, nonprofit, and governmental organizations from which we all benefit.

The sustainability of the environment is not affected in the same way by all consumption patterns. The emergence of more sustainable lifestyles can be seen in consumption trends. Young Americans, for instance, don't seem as interested in buying cars as their parents and older siblings did. The advancement of the mobile phone has made ride-sharing, bike-sharing, and other transit options possible.

However, taking an Uber or driving your own car are both considered economic activities for the purposes of calculating GDP. These consumption patterns are typically not the subject of policymaking because they are quite influenced by shifting social norms than by governmental action. The only exceptions might be behavior that directly harms other people, like drinking and driving or smoking in public. New technologies can also lessen the impact of consumption on the environment.

Ironically, some environmentalists and some deniers of global warming share the view that environmental protection and economic growth must be compromised. Both can and must be done. Because most people in the developed world enjoy their way of life and won't give it up, we cannot stop investing in economic development. Environmental advocates will fail politically if they make such a request.

Explanation:

Political and business leaders may not care if economic growth harms the environment, and environmentalists may disagree, contending that neither economic growth nor environmental harm can coexist.

Even by itself, environmental protection promotes economic expansion. The air pollution control technologies we install on power plants and automobiles are made and sold by a third party. Additionally, environmental amenities are valuable.

An upward shift in the consumption function, other things being equal, could be caused by households: a. becoming pessimistic about the state of the economy. b. becoming optimistic about the state of the economy. c. expecting future income and wealth to decline. d. experiencing a tax increase.

Answers

Sometimes, when there is an optimistism on an economy from the households, this could cause an upward shift in the consumption function,

What causes upward shift in the consumption function?

Where there is a significant positive returns in the stock market that can increase consumer wealth this could cause the autonomous consumption to increase.

Hence, if there is an optimistism from households, this could cause an upward shift in the consumption function as well.

Therefore, the Option B is correct.

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100 points. multiple choice. Home prices and stock prices rise steadily, maintaining high income levels for wealthy Americans during the pandemic. How does this affect the economy?

Group of answer choices

Higher investment, leading to lower price levels.

Increase in capital, leading to higher inflation rate.

Increase in capital, leading to lower inflation rate.

Higher aggregate demand, leading to higher price level.

Answers

Answer:

I think

Increase in capital, leading to higher inflation rate.

what is 5x6x4x i need help i really dont

Answers

120 if you were thinking 5x6x4..

Answer:

120 I think

Explanation:

Option A requires eight years of higher education and $80,000, while option B
requires four years of higher education and $45,000. Option B requires
time and
money

Option A requires eight years of higher education and $80,000, while option Brequires four years of higher

Answers

Answer:

A less,less

Explanation:

because option A requires 8 year of higher education and $80,000. but option B only requires four years of higher education and $40,000

Option A requires eight years of higher education and $80,000, while option B requires four years of higher education and $45,000. Option B requires less time and less money because option A requires 8 years of higher education and $80,000 but option B only requires four years of higher education and $40,000. Thus, option 'A' is the correct option.

What do cost and time effective mean?

Business managers must deal with two fundamental issues: time and expenses. These two topics have a lot in common. For instance, you can incur a fee and an increase in costs if you miss a deadline. Similarly to this, if money is tight you could feel pressured to finish a project sooner in order to cut down on labour costs. Thus, managing time and expenditures concurrently provide several advantages for your company.

When practising time and cost management, it is frequently impossible to complete all of the original recommendations. You eventually learn to set priorities and choose which initiatives are worthy of your time, money, and attention. You must discover strategies to improve your efficiency if you want to accomplish more with the money and time you have available.

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HELP ON A TEST Which is the least likely use for a smartphone app in our retail food chain?
tracking refrigeration temperatures
heating food on the screen
checking for food-bome bacteria
monitoring produce ripening

Answers

Answer:

The anwser is B "heating food on the screen."

Explanation:

Say it outloud and listen to yourself.

What is the solution to this equation x+15=28

Answers

Answer:

13

Explanation:

Trust me

jane addams: group of answer choices was a birth-control advocate. believed in social darwinism. advocated for the working poor. was an economist. supported anti-immigrant legislation.

Answers

Jane Addams (c) fought for the rights of the working poor.

The following descriptions of Jane Addams & Hull House are all accurate EXCEPT for: She thought that immigrant women were the ones who most needed union protection. What trait of Progressive reformers is NOT present here? To combat capitalism, progressives sought for radical alternatives. Jane Addams was a pioneering American settlement activist and reform, social worker, public psychologist, sociologist, author, and advocate for women's suffrage & world peace (September 6, 1860 – May 21, 1935). She founded Chicago's Hull House, the country's first settlement house. The Social Gospel Society sought to improve urban living conditions in accordance with the charitable and just principles found in the Bible. It motivated numerous churches to construct gyms, offer social services like child care, fought for the rights of the working poor and aid the underprivileged.

(Jane Addams: a) was a birth-control advocate. b) believed in Social Darwinism. c) advocated for the working poor. d) was an economist. e) supported anti-immigrant legislation.)

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LIBOR is the rate that would be charged when banks borrow from other banks in Eurodollar market.
true or false

Answers

The given statement 'LIBOR is the rate that would be charged when banks borrow from other banks in Eurodollar market ' is true.

LIBOR represents the London Interbank Offered Rate.

It is an interest rate that represents the average rate at which banks in the London interbank market are willing to lend funds to each other.

It is commonly used as a benchmark for short-term interest rates worldwide.

The Eurodollar market refers to U.S. dollar-denominated deposits held in banks outside of the United States.

And LIBOR is a key reference rate for pricing various financial instruments, including loans, derivatives, and bonds in the Eurodollar market.

Therefore, the statement ' the rate that would be charged when banks borrow from other banks in Eurodollar market is LOBOR ' is true.

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Chan has opened a savings account at a bank near his house. He has been given the option of online access to all transactions from this new account. He now has to decide on a password to secure the online access to his bank account. Which password can Chan use for maximum security?

Answers

Prioritize password length: Secure passwords should have at least 16 characters in order to lessen the possibility of becoming a victim of a data leak or hack. So, for maximum security, Chan can use the password (C) 123456chanbankacc!.

What do we mean by password security?

Put password length first: To reduce the likelihood of being a victim of a data breach or cyberattack, secure passwords should be at least 16 characters long.

Do not reuse passwords: Credential stuffing attacks, which are regularly exploited by hackers, put you in danger if you use the same password for many accounts.

The first line of security against unwanted access to your computer and personal information is provided by passwords.

Your computer will be more secure from hackers and bad malware if your password is strong.

Strong passwords should be used for every account on your computer.

Try to include both upper- and lowercase characters, numerals, and symbols.

The use of dictionary terminology should be avoided. Swimming1 is an example of a bad password.

Therefore, prioritize password length: Secure passwords should have at least 16 characters in order to lessen the possibility of becoming a victim of a data leak or hack. So, for maximum security, Chan can use the password (C) 123456chanbankacc!.

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Complete question:
Chan has opened a savings account at a bank near his house. He has been given the option of online access to all transactions from this new account. He now has to decide on a password to secure online access to his bank account. Which password can Chan use for maximum security?

A. chan123

B. chan1234

C. 123456chanbankacc!

D. 12345chan

15. Why is unemployment a closely watched figure by the government?

16. Briefly explain the connection between a person’s level of education and his or her potential for employability and earnings.



Economics

Answers

15. Unemployment is closely watched by the government due to the fact that the amount of people in the U.S that are bringing in revenue, effects the economy.
The government watches the employment rate because the rate of employment can affect the the performance of a country. If the employment rate is low the standard of living of that country might be low as well. This could affect individuals health and life expectancy. Also if the employment rate is low this means that the country is not effectively employing all its resources and GDP is going to be lower than its potential. The government will then try to find measures to increase the employment rate.
If the employment rate is high then the economy is booming, the standard of living is high and the spending and output in the economy is high.


An individuals level of education can negatively or positively impact their employability and earnings. A person with higher education and experience is mostly likely to be faster employed and receive higher earnings in comparison to a person with lower education and experience.

your choice in parts a and b should be the same in both scenarios. but some people may ignore costs and focus on the percentage saved because change how people view the decision.

Answers

The answers to the above scenarios are given as follows;

You should make the trip to the other branch if

 a) your cost of making the trip is less than $5;

You should make the trip to the other branch if:

 b) your cost of making the trip is less than $5.

Your choice in parts a and b should be the same in both scenarios. but some people may ignore costs and focus on the percentage saved because framing costs can how people view the decision.


What is cost?

Costs are the monetary worth of expenditures for supplies, services, labor, goods, equipment, and other commodities acquired for use by a business or other accounting organization.

It is the amount designated on invoices as the price and reflected in bookkeeping records as an expenditure or asset cost basis.

In this case, cost is examined as the key driver for consumption decisions.

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Full Question:

Use the cost-benefit principle to evaluate the following:

1) You are about to buy a calculator for $10, and the sales-person tells you that the model you want to buy is on sale for $5 at the store's other branch, which is a 20 minute drive away.

You should make the trip to the other branch if?

 a) your cost of making the trip is less than $5

 b) your cost if making the trip is more than $5

2)You are about to buy a laptop for $1,000 and the sales-person tells you that the model you want to buy is on sale for $995 at the store's other branch, which is a 20 minute drive away.

You should make the trip to the other branch if:

 a) your cost of making the trip is more than $5

 b) your cost of making the trip is less than $5

3) Your choice in parts a and b should be the same in both scenarios. but some people may ignore costs and focus on the percentage saved because ______change how people view the decision.

functionalism argues that is the main cause of social change

Answers

Functionalism, a sociological perspective, argues that the main cause of social change is the need to maintain societal equilibrium and stability. It suggests that social change occurs in response to societal dysfunction or the adaptation of institutions to meet new needs and challenges.

Functionalism is a theoretical perspective in sociology that views society as a system of interconnected parts that work together to maintain social equilibrium. According to functionalism, social change is not driven by intentional actions or conflicts but rather emerges as a response to societal needs and challenges.

Functionalists argue that when existing social structures and institutions fail to meet the needs of society, social change occurs as a means of restoring equilibrium. This change may involve the adaptation or transformation of institutions to better fulfill their functions. For example, technological advancements may require changes in educational systems or labor practices.

Functionalists also emphasize the importance of social integration and consensus in maintaining stability. They argue that social change is a gradual process that occurs through collective adjustments and adaptations, ensuring that society continues to function smoothly.

While functionalism highlights the role of stability and equilibrium in social change, it does not overlook the influence of other factors such as conflicts, power dynamics, and cultural shifts. However, functionalism emphasizes the role of social integration and the preservation of societal order as the main driving force behind social change.

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An unexpected frost in the orange groves of california would cause:

Answers

Answer:

there would be less oranges so the prices would go higher or there might be no oranges at all. hope that helped

Match each law with its correct description.

Match each law with its correct description.

Answers

Answer:

Not too sure but I think it goes 1.Fair credit billing act 2.Credit CARD act 3.Uniform commercial code 4.Truth in lending act.

Match the law terms and definition:

Truth in Lending Act - requires lenders to establish standardized disclosures regarding terms and how they calculate fees.

Through the meaningful disclosure of loan conditions, which enables customers to evaluate standardized credit terms more easily and intelligently, the Truth in Lending Act (TILA) aims to safeguard consumer protection and promote competition among financial institutions.

Match the law terms and definition:

Truth in Lending Act - requires lenders to establish standardized disclosures regarding terms and how they calculate fees.Fair Credit Billing Act: allows consumers to exercise their rights regarding disputes and billing errors.Uniform Commercial Code: a set of laws that govern US commercial transactions.Credit CARD Act: prohibits unfair and abusive credit practices and ensures the transparency of fees.

As a result, the significance of the law terms and definition are the aforementioned.

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Calculate the pay for the following day of a weekly time card given a wage of $15/hr

Calculate the pay for the following day of a weekly time card given a wage of $15/hr

Answers

Answer: $132

Explanation:

what is a sole trader?

Answers

Answer: A person who owns and runs a business, which is normally a small business (eg. Shop Owner).

The sole trader has unlimited liability, meaning that his assets will be used in case of default to pay.

why must a monopoly supply a good or service that has no close substitute

Answers

Answer:

Because a monopoly is when one person or buisness provides a good or service that people can't get anywhere else so they can continue to make money.

Explanation:

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The following are characteristic of a free African American EXCEPT:a. Barber shopb. carried badgesc. American soldierd. Run away What is the slope of the line through (-3, 3) and (-1, -1)?(-3, 3)-3 -2 -1(-1,-1)432You1-12.y1 234X What is the meaning of the word detrimental as it is used in the text? Write your best definition here along with a description of how you arrived at its meaning > Y.8 Compound interest: word problems QSFJoey is saving up money to buy a car. Joey puts $8,000.00 into an account which earns 14%interest, compounded quarterly. How much will he have in the account after 2 years?Use the formula A = P= P(1 + 1)^ \ where A is the balance (final amount), P is the principal(starting amount), r is the interest rate expressed as a decimal, n is the number of times peryear that the interest is compounded, and t is the time in years.Round your answer to the nearest cent. Urgent: Pls help we find the right answer:( answer this please. In DEF, d = 98 inches, e = 88 inches and F=92. Find D, to the nearest degree. Which United States foreign policy was threatened by the situation shown in the map?A. collective securityB. isolationismC. containmentD. intervention consider the titration of 50.0 ml of 0.10 m acetic acid (, ) with . drag and drop each amount of added (to the acetic acid) into the appropriate resulting ph. in other words, determine the ph of the final solution after each volume of has been added. will the resulting solution be acidic, basic, or neutral? _____ are simple rules used to determine final group decisions. what is the main occupation of Adolf Hitler. you are the head of hr for a growing toy company. several managers have shared with you that there is an increasing incidence of verbal arguments between members of your diverse workforce. they ask you to produce a list of topics to cover for a discussion with the employees on improving workplace communication. what would be the best list of topics to be covered? based on the percentage of fortune 500 companies that have maintained their ranking on this list, the competitiveness of these companies is best described as: A(n)__________ structure is a part of a computer program that tells the computer what to do, depending on whether a condition is true or false. A number increased from 3,631 to 8,140. Find the amount of increase. Which of the following is an example of homeostasis? A. During a time of high stress, Justin's heart races, his muscles tense, and he feels sweat dripping down his forehead. B. Sick with the flu, Alison's body temperature rises to fever levels. C. Boris doesn't drink very much water one day. To compensate, his kidneys remove less fluid from his blood, and produce less urine than normal. D. As Grace races up the ten flights of stairs to her apartment, the muscle cells in her legs produce excess lactic acid, causing a burning sensation in her legs. Solve the proportion: 80/100=68/m Ina shoots a large marble (Marble A, mass: 0.08 kg) at a smaller marble (Marble B, mass: 0.05 kg) that is sitting still. Marble A was initially moving at a velocity of 0.5 m/s, but after the collision, it has a velocity of 0.1 m/s. What is the resulting velocity of marble B after the collision? Be sure to show your work for solving this problem along with the final answer. ________ data analytics is where health information is captured, reviewed, and used to measure the quality of care provided. Estimate how many times larger 6.110^7 is than 2.110^4. PLEASE WILL GIVE BRAINLIEST!!!!!!